TERMS OF SERVICE & CONSUMER DISCLAIMERS
Last Updated: June 2026
Please read these Terms of Service carefully before booking a session or engaging with our digital architecture. By scheduling a diagnostic session, submitting payment, or accessing the materials provided by Kiara/KiaKupcake (hereafter referred to as “the Consultant,” “we,” “us,” or “our”), you (“the Client,” “user”) explicitly agree to be bound by the following terms, conditions, and legal disclaimers.
If you do not agree to these terms in their entirety, you are unauthorized to secure calendar placement or engage our services.
1. Scope of Services & General Nature of Engagement
The Consultant provides standalone strategic briefings, systems-optimization coaching, leadership-architecture diagnostics, and performance analysis.
No Licensed Therapy: You explicitly acknowledge that the Consultant is an aerospace engineer and a behavioral strategist, not a licensed clinical psychologist, psychiatrist, licensed marriage and family therapist, or medical professional. The services, video content, and written materials provided do not constitute, replace, or substitute for professional mental health therapy, clinical diagnosis, or medical interventions.
No Regulated Financial Advice: While the Consultant analyzes corporate resource allocations, market trends, and organizational incentives, the information delivered is for strategic educational purposes only. It does not constitute regulated financial investment advice, tax consulting, or formal corporate legal counsel. The Client retains 100% ownership and liability for all operational, financial, and legal actions executed within their respective organizations.
2. Commercial Investment, Payments, & Strict Non-Refundability
To maintain the structural integrity of our calendar scheduling and protect operational boundaries, all financial transactions are governed by the following protocols:
Upfront Fulfillment: Payment for standalone diagnostic sessions ($450 USD) must be cleared in full via our secure automated payment gateway (Stripe) prior to formal calendar spot reservation.
All Sales Are Final: Because calendar placement is heavily restricted, daily-capped, and directly paired with structural preparation, all fees paid are non-refundable and non-transferable.
Chargeback Prevention: By completing your purchase, you explicitly waive your right to initiate a credit card dispute or chargeback with your financial institution under the pretense of “services not received,” provided a Zoom meeting link and calendar placement were successfully generated and delivered to your input email address.
3. Rescheduling & Attendance Matrix
We respect the absolute value of time. We expect our Clients to operate with the same standard.
The 48-Hour Boundary: If you must alter your confirmed appointment time, you must submit a formal modification request via our registry email at least 48 hours prior to the scheduled session.
Forfeiture: Any cancellation, rescheduling request, or modification submitted less than 48 hours before the session will result in immediate forfeiture of the reservation and the entire session fee.
Tardiness Protocol: Sessions begin precisely at the scheduled timestamp. If you are late to the virtual session, that time is deducted from your 60-minute block. If you fail to appear within fifteen (15) minutes of the start time, you will be marked as a “No-Show,” the meeting room will close, and your session fee will be forfeited in full.
4. Limitation of Liability & Structural Indemnification
You are paying for an objective, external mirror. How you execute based on that mirror is entirely your personal and professional responsibility.
Assumption of Risk: The Client assumes full tactical and financial risk for any business adjustments, hiring decisions, organizational restructuring, or personal habits that are altered as a result of our strategic consultations.
Liability Cap: To the maximum extent permitted by applicable law, the Consultant shall never be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of corporate revenue, market share data corruption, emotional distress, or business interruptions. Under no circumstances shall our total aggregate liability exceed the exact dollar amount paid by the Client for the single session giving rise to the claim.
5. Intellectual Property & Confidentiality
Proprietary Materials: All strategic frameworks, matrices, diagnostic models, video assets, and text materials utilized during the engagement are the exclusive intellectual property of the Consultant. You may not record, duplicate, resell, distribute, or publicly broadcast the contents of a private advisory session without explicit, written, and signed authorization.
Mutual Confidentiality: We honor absolute discretion. Any private organizational data, structural vulnerabilities, or personal backgrounds disclosed during a paid session are held in strict confidence and will never be shared with third parties, public audiences, or marketing portfolios without your prior consent.
6. Governing Law & Dispute Resolution
These Terms of Service shall be governed by, interpreted, and construed in accordance with the laws of the United States and my state of residence, without regard to its conflict of law principles. Any legal friction or dispute arising from this agreement that cannot be settled amicably shall be resolved exclusively through binding arbitration in my city of residence, and both parties waive their right to a jury trial.